FREQUENTLY ASKED QUESTIONS

Do you deliver products Internationally?

The Ancient Factory Outlet successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

 

What are your shipping times?

US Shipping Time Estimates: 20-30 Days

International Shipping Time Estimates: 20-50 Days

(it highly depends on the receiving location and congestion level of ports.)

 

How do I check the status of my order?

You can track your order status by emailing us your order information. 

After an order has been placed, it is promptly sent to our fulfillment center where we will ship your item(s) within 3-5 business days. 

 

How do I place an order?

Simply choose your items from The Ancient Outlet then click the “GET IT NOW!” button and follow the simple steps to complete your order. 

 

What currency does the website use?

All price and transaction done on The Ancient Outlet are denominated in US Dollar (USD).

 

How secure is my personal information?

The Ancient Group adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

Return & Refund policy:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Note:  Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within the same day order is placed.  Free items are non-refundable once shipped

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.  If your item is damaged, please send an image to admin@theancientgroup.com and we will fix it :)

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@theancientgroup.com and we will contact you about your returning your item.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please contact us at admin@theancientgroup.com for shipping information.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.